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Your safety

April 2023

With society adopting a new ‘normal’ following the disruption of the Covid-19, we are pleased to share we have been operating without government restrictions for almost a year. That said, we continue to operate our venues with the recommended safer behaviours. Hospitality is very much our passion and it’s exciting for us to welcome guests from near and far once again. We will of course continually update, consider and alter our operating processes to balance reassuring precautions with wonderful experiences.

Looking forward to welcoming you soon, best wishes –

Garry Baldwin, Managing Director



~ You can make your room and table reservations online direct at newforesthotels.co.uk Our reservations team are available Monday to Friday, between 9am and 5pm and Saturday, between 9.30am and 2.30pm by either calling 0800 44 44 41 or emailing reservations@newforesthotels.co.uk.

~ Before you make a reservation with us, please take time to read through the preventative measures and guidelines we will still have in place to prevent the spread of Covid-19.

~ When booking directly with us, we’ll contact you in advance of your stay to complete the check-in process and confirm any special requests. At this time, should you have special requirements, please let us know so we can make necessary preparations. You’ll just need to pre-authorise a debit or credit card and collect your room key cards on arrival.

Welcome & Check-in

Whilst restoring ‘normal life’ and freedom in the forest, we still remain vigilant and mindful that the pandemic is still in circulation.

~ If you are displaying any symptoms of Covid-19, please do not enter any of our hotels as this puts other guests and our teams at risk. Instead we give you the choice to postpone your stay, charges may apply.

~ We will still have hand sanitiser stations near entrances and reception for you to use at every opportunity.

~ We’ve adopted a new ‘contactless’ approach to avoid the handling of cash, so we will only be accepting debit or credit card payments for the foreseeable future. Please note throughout your stay you can make room transfers if you have pre-authorised your card on arrival.

~ You will still see proactive cleaning of areas throughout the day, regular cleaning of high touch points including door handles and surfaces. You may come into contact with our electrostatic spraying, this will be happening in reception and guest areas throughout key times.

Guest Areas

~ Sanitising stations are placed throughout key areas, at the entrance to dining rooms and reception areas. Please use at every opportunity.

~ Our guest areas will be kept ventilated throughout the day and evening, ensuring a safe space for us all.

~ We will be carrying out extensive cleaning of high touch points throughout the day and evening – all of which will be checked by our Covid-19 ‘champions’.

~ Our guest washrooms are checked and cleaned regularly.

Rooms & Bathrooms

~ Your room will have been electrostatically treated prior to your arrival, this may leave some marks that resemble ‘water spots’ on hard surfaces, please be assured this is not harmful to you, but is very effective in killing viruses and bacteria including Covid-19.

~ Linen and towels are handled by our linen supplier and handler ‘Clean’ who have stringent processes in place to ensure clean, safe linen. Robes will be available (subject to room type) in your wardrobe.

~ Our housekeeping team will be encouraged to wear PPE, including mask and gloves changed between rooms to remove contamination.

~ Should you have any maintenance requests or require a room refresh, our team will complete this at a time when you are out, as we’ll need the room to be empty.


We are pleased to be able to offer you the option to use our ‘contactless’ express check-out. Here’s how it works:

~ If you are happy with your bill, we will charge the card used to guarantee your booking. Near our reception desks you will find an express check-out box that you can drop your key card into along with your signed room slip and leave the rest to us.

~ Your completed bill will be emailed to you, helping to reduce our impact on the environment. Should you have not booked directly, please ensure we have an email address for you.

~ If you prefer you can of course still come to Reception.

Our Team

Guest-facing or behind the scenes, our team remain at the heart of what we do.

As we continue to responsibly activate all advice and recommended implementation, we ask for your patience as we re-think, re-imagine and re-learn many traditions of hospitality.

~ All of our teams have undergone additional hospitality-focussed training on the prevention of Covid-19. We have also ensured all relevant teams have re-taken food hygiene and health and safety certification, keeping this at the forefront of their mind.

~ Frequent hand washing, hand sanitising stations and new routes back of house are all in place to keep contact limited and practices safe.

~ Our kitchen team will be allocated sections with social distancing in place.

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