It all began back in the late eighties as a small independent family-owned business who fell in love with the forest, which hasn’t changed, we’re just a little bigger. Our collection now includes five hotels – Bartley Lodge, Burley Manor, Forest Lodge, Moorhill House and Beaulieu Inn plus The Drift, our pub restaurant. All are in the very heart of the New Forest with instant access to the breath-taking, spacious National Park.
Working with and looking after our precious environment and local community is at the core of our company mission. We are custodians of our beautiful surroundings and as such have a proactive sustainability and environment road map to keep us accountable and on track. The Green Butterfly is a symbol of our dedication to protect, care for and prolong the future of our home. Wherever a green butterfly is found, a huge amount of behind-the-scenes research has been conducted to ensure we are doing all we can to better our environmental contribution.
Inspired by the uniqueness of our locations, each of our New Forest properties have their own individual personality but our top-notch service and philosophy are the same. We’re all about warm, intuitive hospitality. Comfy, nature-inspired rooms with all the mod-cons. And the kind of food you can’t wait to tuck into.
Big believers that nature promises restoration, step away from your day to day to simply sit and be in stunning surroundings, whilst you’re looked after by our friendly, enthusiastic team – whether it’s dinner, a spot of afternoon tea, or a casual family get-together.
We’re dog-friendly, so bring your furry friend and bring the family, too, because we have the perfect space to welcome everyone. For complete tranquillity, it’s grown-up’s only at Burley Manor.
Catch up with all things New Forest
During the New Forest and Hampshire County Show 2023 New Forest Collection were awarded Highly Commended Sustainability Champion for our commitment to the National Park, reducing our carbon footprint and celebrating our efforts and initiatives with the Green Butterfly.
Quality in Tourism’s FARE accreditation has been designed to recognise restaurants that go above and beyond simple flavour. Validating our great customer reviews whilst giving us independent recognition of our values, beyond just serving food. In May 2023 Bartley Lodge, Beaulieu Inn and Forest Lodge received Relaxed Green and Burley Manor was awarded Relaxed Silver.
QiT pride themselves on assessing a business from the outside-in, from a customer, community, employee and competitive perspective. Helping businesses, like ours, become the best they can be. Over the last few years we have shifted our efforts towards delivering well-rounded hospitality. Focusing and strengthening guest relations to ensure our purpose is driven into reality. But also reassessing our social, ethical and responsible contributions to better support and champion our industry, surrounding and people. It is fantastic to see our efforts rewarded.
Quality in Tourism’s REST accreditation is their ‘one-stop-shop’ mark of quality, grading the way businesses operate and measuring their commitment to being responsible, ethical and sustainable in everything they do. Within their reporting we were applauded for our dedication to supporting the local community and local suppliers, in-depth procurement processes, waste management initiatives and clear and detailed accessibility statements. Whilst also being recognised for our Green Butterfly campaign, which centers our sustainability progress and direction.
Prioritising the customer throughout decision making and ensuring team members are given to tools and support to deliver outstanding customer care. We recognise the importance of the customer in growing our business and use in-depth analysis to respond to individual ‘customer needs.’
Acknowledging the importance of creating an environment where health and wellbeing is of the highest priority, we are proud to be awarded for our ongoing efforts to better our working environment and culture. Collaboration and community are at the forefront of what we do and why we do it, thank you to the New Forest Brilliance in Business Awards for the recognition through this award.
Following a recent visit by the AA, both Burley Manor and Forest Lodge have been awarded two rosettes. This prestigious award is recognition of our teams’ culinary excellence, innovative dish creations and excellent flavours, along with a commitment to using the very best locally-sourced ingredients.
Recognising our teams’ understanding, skill and care for producing dishes of quality and clarity of flavours, using good, fresh ingredients, both Bartley Lodge, Moorhill House and The Drift have been awarded one rosette by the AA following a recent visit to each.
Committed to sourcing ingredients from as close a radius as possible and more importantly sustainably, our entire collection is recognised by the New Forest Marque for championing local produce on our menus. From picked-that-morning vegetables, freshly caught fish from in-shore day boats, free-range meat from local farms and eggs from happy hens, we’re so pleased to be able to support small artisan producers and their families.
Sharing a passion and enthusiasm for all things local and seasonal, our team at Burley Manor are advocates of the slow food movement and have been recognised for their commitment to community and the environment. Aiming to reinvigorate your interest in the food that you eat, where it comes from and the effects of our food choices, it’s about celebrating the UK’s rich food traditions and protecting our edible biodiversity for years to come.
Burley Manor has been named ‘Best Countryside Hotel’ for 2020 at the 37th Condé Nast Johansens Awards for Excellence. Created to acknowledge, reward and celebrate excellence across Condé Nast Johansens’ recommended properties, it’s a real testament to all the hard work and commitment from our entire team.
The principal business meetings and events association in the UK, and keepers of AIM, the UK’s only recognised quality standard for the meetings industry, mia (Meetings Industry Association) have awarded Bartley Lodge, Beaulieu Inn, Burley Manor and Forest Lodge the AIM standard – in recognition of their operational and service excellence.