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New Forest Collection

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Terms and Conditions

Exclusive to book direct customers only

Booking direct classifies as a booking made directly with our hotel and reservations team or through our website www.newforesthotels.co.uk only. Any third party interaction makes these benefits null and void

Complimentary upgrade at check-in – Subject to availability at the time of check-in, upgrades may not be guaranteed before arrival. The room upgrade applies only to the category immediately above and cannot be guaranteed.

Local gift on arrival. One gift per room per stay

There is no additional booking fee when booking direct, this includes via telephone or online

When booking through us you can get access to our special offers and advance purchase prices as well as our flexible rates

Two for One tickets to Furzey Gardens are valid for both Adult and Child tickets, valid Monday to Thursday exclusively. Offer expires 23rd December 2023. In order to qualify for the offer, please show your New Forest Collection booking confirmation upon entrance to Furzey Garden

Our weather warning guarantee is exclusive to red weather warnings issued by the UK Met Office. If a red weather warning is issues for the time of your stay, we promise to move your booking free of charge. Please contact our reservations team.

We offer group and corporate discount. Please speak to a member of our reservations team for more detail

We offer a number of discounts to New Forest experiences and attractions. These are exclusive to pre-booked visits and cannot be arranged on the day at hotel receptions

Discounted entry to Exbury Gardens should be arranged with our reservations department, where you will be given a discount code to be used upon booking tickets direct with Exbury Gardens, either online or upon arrival.

Discounted entry to Exbury Gardens is for garden admission only and does not include their railway.

The listed benefits are applicable only on public rates and do not apply to any contracted or negotiated rate.

Should you have any questions please do not hesitate to contact our reservations team by emailing reservations@newforesthotels.co.uk

Over the last few years, the hospitality industry has been hit tremendously hard by a number of unforeseen circumstances. That’s why it’s so important now, more than ever to support independent business’s recover from these trying times. This includes booking your breaks direct with our wonderful reservations team and avoiding online travel agents where possible.

Booking direct not only benefits you during your stay but allows us to continue delivering the finest New Forest Hospitality. As the money you pay for your stay goes directly back into supporting our local community and fellow New Forest partners as well as investing in our people, instead of the pockets of commission based retailers.

We wanted to say a huge thank you for your continued loyalty over the past few years and in return have developed a great range of book direct benefits for you to enjoy during your next break.

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