Accessibility

New Forest Hotels is dedicated to providing an inclusive and accessible experience for all guests, ensuring that everyone can enjoy their stay comfortably. Our properties, including Beaulieu Inn, Burley Manor, Bartley Lodge, and Forest Lodge, are committed to meeting the needs of guests with disabilities by offering suitable facilities and services.

General Accessibility

We encourage guests with special needs to inform us prior to booking to ensure that we can meet their requirements. Guests can reach us via telephone, live chat, email, or post. All our properties are situated within the beautiful New Forest National Park, and while public transport options may be limited, we are happy to assist with taxis, and many of our locations are accessible by car with parking available nearby.

Parking and Entrance

Each hotel offers designated disabled parking spaces with paved access to entrances. While certain properties are accessed via gravel paths, ramps and other accommodations are provided to ensure ease of access. At Beaulieu Inn, Bartley Lodge, and Burley Manor, wheelchair users can access key public areas, and lifts are available at certain locations. Forest Lodge, though lacking a lift, offers ground floor accessibility where possible, and team members are available to assist where needed.

Accommodation

At New Forest Hotels, we provide accessible rooms with wet rooms, equipped with features such as grab rails, walk-in showers, and other support aids for guests with mobility needs. However, due to the design and historical nature of some of our buildings, there may be constraints on the number of accessible rooms and levels that can be reached without stairs. Bartley Lodge offers rooms with lift access to the first floor, while Burley Manor and Forest Lodge also offer accessible rooms on the ground floor.

Public Areas and Facilities

Our public areas and function rooms are on ground level where possible and are accessible by wheelchair. Beaulieu Inn and Burley Manor both feature large areas for dining, lounges, and function rooms, with ample space for mobility aids. Our swimming pool facilities at Burley Manor and Forest Lodge are accessible, and staff can assist guests requiring special help in accessing the pool.

Gardens and outdoor spaces are thoughtfully designed to accommodate a variety of mobility needs, with paved paths, level access, and seating areas that are suitable for wheelchairs. Please note that some outdoor spaces may feature gravel paths, and we provide ramps to ensure ease of access.

Communication and Assistance

We provide key information such as menus and room descriptions in larger fonts upon request, and service dogs are welcome at all properties by prior arrangement. Our team is also trained to support guests with hearing difficulties, visual impairments, or those needing mobility assistance, with Personal Emergency Evacuation Plans available for guests who need them.

Additional Services

We are committed to providing a seamless experience for all guests. For those requiring additional mobility aids, we are happy to coordinate with New Forest Mobility Services, a local company that can assist with equipment rentals. Additionally, night security staff are available to provide extra assistance in emergencies, ensuring guests with specific requirements are well cared for.

Contact Us

If you have any questions about our facilities or need further assistance, please don’t hesitate to contact us. We are happy to discuss your needs and ensure your stay with New Forest Hotels is as comfortable and enjoyable as possible.

For more details or to make a booking, please call us on 0800 44 44 41 or email reservations@newforesthotels.co.uk.