Explore our collection

Introducing the New Forest’s largest collection of independent country house hotels,
restaurants and bars, discover our unique family of brands and time-honoured hospitality
for luxury travellers, foodie enthusiasts and good neighbourly friends. Helping to create
more memorable and enjoyable experiences, we’re now offering the opportunity to earn and
redeem in more places with one set of benefits for each and every one of our members.

How it works

Discover member benefits

We’ve put together a range of exclusive benefits at each level that you’ll get instant access to, including discounts on Temple Spa treatments, a complimentary upgrade at check-in, early check-in & late check-out privileges and a birthday treat. And to make your experience even better, we’ve partnered with local attractions to offer you an array of discounts on tickets.

Gold

0+ points

Exclusive members only offers

Complimentary upgrade at check-in

10% off cycle hire with Forest Leisure Cycling

15% off hotel bar drinks from 4pm-7pm

Up to 10% off Exbury Gardens and Steam Railway tickets

Up to 28% off Beaulieu National Motor Museum tickets

Up to 12% off Buckler's hard tickets

Up to 35% off New Forest Wildlife Park tickets

Up to 30% off Marwell Zoo tickets

10% off lunch bill at Burley Manor and The Drift Inn

Birthday treat - complimentary glass of fizz when you dine and room complimentary room upgrade (when staying in month of birthday)

Platinum

2500+ points

Exclusive members only offers

Complimentary upgrade at check-in

10% off cycle hire with Forest Leisure Cycling

15% off hotel bar drinks from 4pm-7pm

Up to 10% off Exbury Gardens and Steam Railway tickets

Up to 28% off Beaulieu National Motor Museum tickets

Up to 12% off Buckler's hard tickets

Up to 35% off New Forest Wildlife Park tickets

Up to 30% off Marwell Zoo tickets

10% off lunch bill at Burley Manor and The Drift Inn

Birthday treat - complimentary glass of fizz when you dine and room complimentary room upgrade (when staying in month of birthday)

Choice of complimentary morning newspaper

Early check-in & late check-out privileges

10% off accommodation (when booking direct)

10% off Temple Spa treatments

10% off food

Black

10'000+ points

Exclusive members only offers

Complimentary upgrade at check-in

10% off cycle hire with Forest Leisure Cycling

15% off hotel bar drinks from 4pm-7pm

Up to 10% off Exbury Gardens and Steam Railway tickets

Up to 28% off Beaulieu National Motor Museum tickets

Up to 12% off Buckler's hard tickets

Up to 35% off New Forest Wildlife Park tickets

Up to 30% off Marwell Zoo tickets

Birthday treat - complimentary glass of fizz when you dine and room complimentary room upgrade (when staying in month of birthday)

Choice of complimentary morning newspaper

Early check-in & late check-out privileges

10% off accommodation (when booking direct)

15% off Temple Spa treatments

15% off food & drink

10% off meetings and events

Q & A

What do I need to know before signing up?

It’s free to become a member of our digital loyalty and rewards programme where you collect points with every purchase. As members you’ll enjoy exclusive membership perks and event invitations, be the first to receive the latest offers and as you collect more points, receive rewards.

How do I earn points?

You can collect points for every visit across the collection by simply presenting your loyalty card at the time of transaction. Collecting one point for every £1 spent, your points will be displayed on your membership account and are updated within 24 hours when you make a purchase. 

Do I earn points on all purchases?

All accommodation, food and drink, spa treatment and event purchases are rewarded with points. Points cannot be earned on wedding purchases.

How do I log in to my account?

Using your email address and password.

Where can I find my rewards?

You can find all our rewards on your membership account, along with the number of points needed to claim a reward. You can choose to either claim your reward or keep saving your points for an even better one.

Can I register points after a purchase?

If you were unable to register your purchase for any reason, points can be post-registered by contacting our loyalty team at loyalty@newforesthotels.co.uk with a copy of your receipt.

For how long are my points valid?

Your points are valid for the duration of your membership. Accounts inactive for 24 months or more will be closed.

Why do I have two point balances?

Your total points earned displayed on your membership account determine your loyalty status tier, whilst your remaining points are the points available to redeem for rewards.

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