Reservations Assistant

New Forest Hotels

Reservations Assistant – Part Time

Set in the heart of the New Forest National Park, New Forest Hotels, includes four hotels – Bartley Lodge, Beaulieu Hotel, Forest Lodge and Moorhill House – Burley Manor, a restaurant and rooms and a country pub restaurant, the Drift Inn.

Committed to investing in our people and being recognised as a first-class employer that cares for develops, inspires and empowers its people, we ensure everyone is given the opportunity to develop themselves personally and in their careers.

Our mission is simple – to create unique, memorable and enjoyable experiences for our guests by delivering outstanding service and hospitality that reflects the individual natures of our hotels and restaurants

You will bring:

  • A practical and confident approach to problem solving
  • A strong work ethic and willingness to learn
  • GCSE level of education
  • Previous experience in a customer facing role or in a role dealing with customers over the phone

You will be:

  • Friendly, confident and passionate about providing fantastic customer service to our guests
  • A team player will and able to help out where needed and support colleagues
  • A confident telephone manner
  • Motivated by meeting targets and goals
  • Available to work 15 hours per week as follows:
  • Monday 2pm to 6pm or 3pm to 7pm
  • Friday 3pm to 7pm
  • Saturday 9.30am to 4.30pm

You will receive

  • Salary: £8.25 per hour
  • 28 days holiday per year, pro rata (including bank holidays), plus a duvet day on your birthday (contracted roles only)
  • Fantastic career development and training opportunities
  • Other benefits including: perk box, private healthcare discounts, staff loyalty card, active social committee, discounts at our sister resort in Cyprus (all subject to qualifying criteria and terms and conditions)
  • Free staff parking

Due to the high volume of applicants that we receive we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.

Due to location own transport is essential

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