Reservations Assistant

New Forest Hotels

We are looking to expand our central reservation department and our searching for an energetic and passionate individual who prides themselves on delivering excellent customer service.

Friendly, presentable and welcoming you’ll be someone who thrives on working in a fast paced environment and prides themselves on exceeding customer expectations.

The role will predominantly involve answering the telephone, responding to emails and live chat.

Our ideal candidate will have:

  • Excellent and confident telephone manner
  • Good written skills, providing a friendly yet professional tone when corresponding with customers
  • Ability to multi task, dealing with constant incoming calls whilst responding to clients online.
  • Great Time management, ensure deadlines are met and work load is prioritised
  • Computer literacy with experience using Microsoft Office
  • Experience in the customer service industry, having a natural flair and passion for sales
  • Previous hotel, reservation experience desirable but not essential as full training will be given

Skills & attributes:

  • Strong work ethic & willingness to learn
  • Committed to delivering high levels of customer service
  • A friendly & positive attitude
  • Highly motivated & reliable
  • Proactive and able to use own initiative

Salary & benefits:

  • Salary: up to £15,000 depending on experience
  • 35 hour contract, working 5 days out of 7 (Monday-Sunday)
  • 28 days holiday PA
  • Free meals on duty & uniform included
  • Fantastic career development, training & opportunities
  • Benefits
  • Perk Box – access to the best perks from some of the UK’s biggest brands including discounts off your weekly shop.
  • Cycle to work scheme – purchase yourself a new bike with generous discount and spread the cost
  • Active Social Committee – Get involved in social events in and outside of work
  • Excellent opportunities for training and development
  • Pension scheme
  • 28 days holiday per year plus a duvet day on your birthday
  • Healthcare benefits – discounted private healthcare
  • Staff loyalty card – rewarding you with discounts up to 50% off our products and services
  • Free staff parking
  • Escape to the sun and receive a discounted rate at our sister resort in Cyprus.

Due to the high volume of applicants that we receive we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.

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