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Awards

We are proud to hold a number of awards for our hospitality and service, the quality of our hotels, the excellence of our food, for supporting our local producers and for encouraging green tourism.


     AA 3 Stars
Our hotels have all been awarded an AA 3 Star rating which is awarded for achieving high standards in hospitality and service. We provide a friendly welcome, good-quality and well-presented bedrooms and furnishings and a choice of good-quality, freshly cooked food.  

 

   

 

AA 1 Rosette for Dining
Our Bartley Lodge, Moorhill House and Beaulieu Hotel Restaurants have all been awarded an AA Rosette, as they are deemed to achieve standards in food that stand out in the local area. Serving food prepared with care, understanding and skill, using good quality ingredients.

 

   

 

AA 2 Rosettes for Dining
Our BEST WESTERN Forest Lodge Hotel, Glasshouse Restaurant, has been awarded with 2 AA Rosettes as it is deemed to be an excellent restaurant, which aims for and achieves higher standards than a 1 rosette restaurant, better consistency and has greater precision which is apparent in the cooking, paying attention to the selection of quality ingredients.

 

   

The New Forest Marque
We are proud that most of the food served in our hotels carries the New Forest Marque. In order to carry this mark all producers rear or create produce within the New Forest. By choosing goods with the New Forest Marque you can be sure that you are buying quality goods which haven't had to travel hundreds or thousands of miles to reach you.

 

   

The Green Leaf Tourism Scheme
We are proud to be part of The Green Leaf Tourism scheme which is specifically designed to encourage New Forest tourism stakeholders to respect the destination and local people. Green Leaf Tourism businesses support local communities and help to establish positive relationships between the tourism industry in the New Forest and local communities.  

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What is the Book Direct Price Promise?

Quite simply it means that if you book on line direct with any of the hotels in the New Forest displaying this logo, you will get the best rate available anywhere on the web – guaranteed!

All you need to do is make your booking via the Hotel’s own website and you will receive the following benefits:

  • Best Rate available anywhere on the web – guaranteed!
  • Bed and Breakfast rate – only available when you book direct.
  • A ‘Brand New Forest Card’ worth £5, offering you many exclusive discounts locally; only available to cardholders.

This is a New Forest initiative and only the following hotels who display the logo have signed up to provide these guarantees: Balmer Lawn Hotel, Bartley Lodge Hotel, Beaulieu Hotel, Careys Manor Hotel & Senspa, Cottage Lodge, Montagu Arms, BEST WESTERN Forest Lodge Hotel, Moorhill House Hotel and Hotel Terravina,

In the unlikely event that we have “slipped up” and you do find a lower rate on line then the following terms apply
  • All valid claims will have their rate price matched and receive a complimentary upgrade (subject to availability).
  • Any claims must be made through the hotel reservation’s team within 48 hours of booking
  • The lower price must be bookable on a Third Party website (excluding the NFTA website*) and still be available when checked
  • The lower price must be for
    • The same property and room type
    • The same arrival/departure dates and length of stay
    • The same conditions (meal plan, cancellation and booking policy etc.)
  • Bookings made within 48 hours of arrival are not eligible for this offer
  • The hotels standard T’s and C’s will still apply
Book direct
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Breaks and Offers

Breaks and Offers

We've put together some special breaks to help you get the most out of your stay.

Fine Dining

Dine with us

Discover more about our award-winning food from hearty breakfasts to gourmet dinners.